Terms and Policies

Last Updated: 30-Nov-2025

Welcome to the website of Hayati Pro Ultra Plus.

These Terms of Service govern your access to and use of our website and the purchase of any products from us. By accessing or using any part of our services, you agree to be bound by these terms. Please read them carefully.

1. Overview and Acceptance

This website is operated by Global Intelligence Ltd, trading as Hayati Pro Ultra Plus. Throughout the site, the terms “we,” “us,” and “our” refer to Hayati Pro Ultra Plus. Hayati Pro Ultra Plus offers this website, including all information, tools, and services, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, accessing any part of the site, or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including those additional terms, conditions, and policies referenced herein or available by hyperlink (e.g., Privacy Policy, Returns Policy, Shipping Information). These Terms apply to all users of the site.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

2. General Conditions and Age Restriction

2.1 Age Restriction and Verification

Our products are age-restricted vaping products, which are intended for use by adults only.

  • Minimum Age: You must be at least 18 years of age (the age of majority in the United Kingdom) to purchase from our website.

  • Consent: By agreeing to these Terms, you represent that you are at least the age of majority in your province/state of residence, or that you are the age of majority in your province/state of residence and have given us your consent to allow any of your minor dependents to use this site.

  • Age Verification: By using our website and purchasing products, you give full permission for Hayati Pro Ultra Plus to carry out an age verification check. We are highly committed to our legal obligations as a responsible retailer.

    • For age verification, we use 1account and will ask for your name, address, and date of birth. If initial checks fail, we may also request driver's licence or passport numbers.

    • You consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and their third-party identity data providers to verify you meet the minimum age and identity requirements as determined by relevant UK age restriction legislation.

    • You consent to 1account retaining relevant data for the purpose of future verification, subject to their security measures and privacy policy (available at 1account.net).

2.2 Prohibited Uses

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any malicious code, worms, or viruses. A breach of these terms will result in the immediate termination of your Services.

2.3 Intellectual Property and Site Use

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without our express written permission.

2.4 Right to Refuse Service

We reserve the right to refuse service to anyone for any reason at any time.

2.5 Data Transmission

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if the information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. It is your responsibility to monitor changes to our site.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

5. Products and Services

Hayati Pro Ultra Plus is a retailer of e-cigarette (vaping) products, including kits, e-liquids, coils, pods, and accessories.

5.1 Product Details and Limitations

  • Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Return Policy.

  • We have made every effort to display the colours and images of our products as accurately as possible, but we cannot guarantee that your monitor's display will be accurate.

  • We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We also reserve the right to limit the quantities of any products or services and to discontinue any product at any time. Any offer for any product or service is void where prohibited.

  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.

5.2 Product Substitution Policy

If an item is unavailable after you have placed an order, preventing us from completing it, we will follow our Product Substitution Policy, and you will be notified via email. You will be presented with the following options:

  1. We can substitute the item with an alternative of our choice (kept as close as possible to your chosen product).

  2. You can substitute the item with a product of your choice, specifying the product details.

  3. We can refund the item and ship the remainder of the order.

  4. We can cancel and refund the entire order.

We ask for a response by 9:30 pm on the day you placed the order. Otherwise, your order will be sent out with a substitute item(s) to ensure you receive your goods as soon as possible.

6. Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order placed with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address, or orders that appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

7. Third-Party Services and Links

7.1 Payment Processing

Hayati Pro Ultra Plus uses the services of Viva Merchant to collect payments at the checkout.

7.2 Optional Tools and Third-Party Links

We may provide you with access to third-party tools (provided ”as is” and “as available”) or include links to third-party websites. You acknowledge and agree that your use of optional tools is entirely at your own risk and discretion. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we shall have no liability whatsoever arising from or relating to your use of them.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

8. User Comments, Feedback, and Other Submissions

If you send us creative ideas, suggestions, proposals, plans, or other materials (collectively, 'comments'), whether requested or not, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

You agree that your comments will not violate any right of any third party, including intellectual property rights. You are solely responsible for any comments you make and their accuracy.

9. Personal Information and Privacy

Your submission of personal information through the store is governed by our Privacy Policy, which you can view Privacy Policy.

10. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, shipping charges, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

11. Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit unlawful acts; (c) to violate regulations, rules, laws, or local ordinances; (d) to infringe upon intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit malicious code; (h) to collect or track the personal information of others; (i) to engage in spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.

12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products and services delivered to you through the service are provided 'as is' and 'as available,' without any warranties or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no case shall Hayati Pro Ultra Plus, our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of any of the service or any products procured using the service.

13. Indemnification

You agree to indemnify, defend, and hold harmless Hayati Pro Ultra Plus and our parent, subsidiaries, affiliates, partners, officers, directors, agents, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

14. Severability

In the event any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, without affecting the validity and enforceability of any other remaining provisions.

15. Termination

These Terms are effective unless and until terminated by either you or us. If you fail, or we suspect that you have failed, to comply with any term or provision, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

16. Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals.

17. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom, specifically the jurisdiction where Hayati Pro Ultra Plus is located (86 Milton Road, Rotherham, England, S65 1QS, United Kingdom).

18. Medical Disclaimer

All content published on the Hayati Pro Ultra Plus website is intended to offer general information about vaping, vape-related products, and products containing nicotine. The information provided is not intended as a substitute for medical advice and should not be relied upon as such. Please read this disclaimer before using our service.

19. VivaPayments

We offer Viva as a payment option at checkout to eligible customers. Klarna is an independent payment service provider that allows you to spread the cost of your purchase over time. By selecting Klarna, you agree to Klarna's own terms and conditions in addition to ours.

20. Contact Information

Questions about the Terms of Service should be sent to us at info@hayatiproultraplus25000.co.uk. Our full contact details are available on our Contact Page.