Return Policy

Faulty / Defective Products

• Contact our customer service team immediately if your product is faulty.
• Keep all original packaging with the manufacturer batch information.
• Batch details are required for our investigation process.

Exchanges

• Reorder your new items directly online at hayatiproultraplus25000.co.uk for the fastest service.
• Email us for instructions on returning your unused items.
• We process your refund once we receive the original items.

Refunds

• We inspect all return items upon arrival at our facility.
• Approved refunds cover the product value only.
• Original postage charges are strictly non-refundable.
• Funds return automatically to your original payment method.

Late or Missing Refunds

• Wait seven working days after returning your items.
• Contact us to check the delivery status of your return.
• Check with your bank or credit card company next.
• Email info@hayatiproultraplus25000.co.uk if you still need help.
• Call our support team directly at +44 7365 583613.

Sale or Clearance Items

• Only regular-priced items qualify for a refund.
• Sale and clearance items are final sale.
• No refunds are accepted for discounted clearance products.